Web Survey

Mortgage calculator

Eco advice

Planimage invites you to fill-out a short questionnaire regarding your purchasing experience on our web site so that we can continue to improve our customer service. All you have to do is fill-out all the mandatory fields on the survey form. Rest assured that your answers will be kept confidential and that we will only present global results of the survey. This offer ends on September 30th 2011.

Get started!

Please choose the appropriate answer.
1) Which age group do you belong to?
  18-24 years
25-34 years
35-49 years
50-64 years
65 years and older
   
2) In which region do you intend to build or renovate your house?
  Lower St. Laurence
Saguenay–Lac-Saint-Jean
National Capital
Mauricie
Eastern Townships
Montreal
Outaouais
Abitibi-Témiscamingue
Côte-Nord
Northern Quebec
Gaspésie–Magdalen Islands
Chaudière-Appalaches
Laval
Lanaudière
Laurentians
Montérégie
Central Quebec
   
3) How did you find out about Planimage?
  Web
Newspaper
Planimage Magazine
Trade show
RONA store
Family/friends
Other
   
4) Regarding the construction of your house, you have decided or will decide to:
  Build it yourself
Self-manage (supervise the work done by others)
Hire a building contractor
Purchase a prefabricated home or factory-built house
   
5) On a scale of 1 to 5, with 1 meaning not at all important and 5, very important, please indicate how the following reasons would influence your decision to purchase a Planimage house plan.
 
  - 1 2 3 4 5 +
Architectural style
Construction cost
Interior design
Beautiful illustration
Size of the living area
The number of bathrooms
The number of bedrooms
The fact that there is a garage
Ecological plan
Because of the list of materials (when applicable)
   
6) For this section, please reply to question A OR B.
  A. Please describe your level of satisfaction regarding the following factors when purchasing a house plan on Planimage’s web site:
  Satisfaction Rating
1= very unsatisfied
5= very satisfied
 
  - 1 2 3 4 5 +
Ease of purchasing a plan
Searching for a house plan
Getting information and answers to your questions
Understanding the writing
Understanding and filling out forms
Sufficient explanations on how to purchase a house plan
Ease of the billing process
Ease of the payment method
Reasonable cost
Secure payment system
Delivery lead time to receive the house plan
Other
   
  Please describe your level of satisfaction for your Planimage advisor as well as your purchasing experience according to the following satisfaction rating index.
  Satisfaction Rating
1= very unsatisfied
5= very satisfied
 
  - 1 2 3 4 5 +
A. Politeness
B. Attentiveness
C. Respect
D. Information and advice offered
E. Plan delivery lead time
F. Ease of the billing process
G. Quote is easy to understand
H. Ease of the payment method
I. Costs are reasonable
   
7) Would you recommend our site and the Planimage collection to someone who wants to purchase a house plan?
  Yes
No
   
8) Did you encounter problems when visiting Planimage’s web site? If so, please describe them.
 
   
9) In your opinion, which aspects of the site should Planimage improve?
  Quality of the images
Size of the images
Illustrations of the exterior siding
Delivery lead time
More new plans
An advanced search section
Other. Please describe.
 
   
  Your comments are very important and we value your collaboration.
Please write here any other comment you would like to make regarding the customer service you received when you purchased your house plan on Planimage’s web site.
 
  Thank you for filling-out our survey form!
 
   

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